IMPORTANT INFORMATION FOR VIC PATIENTS

We are pleased to announce that the following advice from the Chief Health Officer of Victoria has been released: IVF procedures suspended as part of the Pandemic Order 2022 will recommence to help support Victorians who are wanting to start or grow their family.

As a result, IVF services will restart from today, with all procedures to resume from 11.59 pm Tuesday, 25 January. Addam Donor Bank will recommence fertility and IVF treatments in accordance with these dates with the necessary COVID-19 safety measures.

We recognise the interruption you may have experienced to your fertility treatment would have been very distressing in what is already an emotional time. We would like to reassure you that we continue to be here for you to provide the necessary support and welcome you to reach out to our caring team.

Please know that our team are working tirelessly behind the scenes to ensure all our patients can continue their treatment as soon as possible. We appreciate your patience and understanding as we work through your individual circumstance to recommence treatment. If you are finding it difficult to reach your clinic due to the high volume of calls, please do not hesitate to contact our Fertility Advice Centre team on 1300 0 ADDAM.

Below we have included some further facts about the recommencement of IVF service at Addam Donor Bank.

When can all fertility treatments recommence?

All fertility treatments can recommence as of 11.59 pm 25th January 2022.

For further guidance, please contact your clinic directly. Our friendly team is here to answer all of your questions and assist you based on your individual circumstances.

What safety measures do we have in place to meet current COVID-19 requirements?

At Addam Donor Bank the safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate safety measures to address this and meet current COVID-19 requirements.

If you think at any time that you may have been exposed to COVID-19, have any symptoms or are self-isolating or being tested for COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government’s Department of Health website.

We thank you for your patience and understanding. We hope this news is encouraging for you and look forward to working with you once again on your journey towards parenthood. Please don’t hesitate to contact us on 1800 0 ADDAM should you have any questions.

IMPORTANT INFORMATION FOR VIC PATIENTS

To help hospitals respond to the increasing number of patients with COVID-19, the Victorian Department of Health has issued a Pandemic Order 2022 in which restrictions have been put into place for all elective surgery, including IVF services. As a result, the commencement of some treatment cycles will need to be postponed as of 6th January 2022.

How does the Pandemic Order 2022 affect me?

• If you have commenced your treatment cycle prior to the 6th January, please be reassured that your cycle can continue and be completed.
• If you have started your treatment cycle after 6th January, your individual circumstances will need to be assessed based on the recently issued Department of Health directive to determine if your treatment cycle can continue or be postponed.
• Donor Inseminations (DIs) can continue and are not affected by these restrictions.

Where to from here?

We want to reassure you that our friendly team is here to answer all of your questions. Please contact your clinic directly or call our caring team on on 1300 023 326 so we can evaluate and address your individual circumstances.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For more information, please visit the Victorian Government’s Department of Health website.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital and register using our COVID-Pass QR code on entering the clinic or hospital.
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VIC PATIENTS

Guidelines for patients/partners entering VIC clinics, consult rooms & day hospitals:

All patients and vaccinated partners must:

• Check-in using VIC Health App and have a RAT test
• Complete the Health Check Screening Form & Temperature check.

Unvaccinated partners – (If semen preparation-scheduled appointment)

• RAT test all patients and partners attending clinic.

Examples of required COVID-19 PCR testing:

• In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
• Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
• All patients and partners entering the clinic require a RAT. Patients attending hospital for EPU or FET require a PCR test and negative result.

IMPORTANT INFORMATION FOR QLD & NSW PATIENTS

Guidelines for patients/partners entering QLD and NSW clinics, consult rooms & procedure centres/day hospitals:

Masks are mandated for QLD from 1am 18.12.21. All patients must wear a mask when entering the clinic

Vaccinated patients and vaccinated partners must:

• Check-in using QLD/NSW Health App & show evidence of vaccination certificate
• Complete the Health Check Screening Form & Temperature check.

Unvaccinated partners – (If semen preparation-scheduled appointment)

• Unvaccinated partners providing a semen sample for analysis /or on the day of egg collection, are required to obtain a negative result PCR test up 48hrs to 72 hrs prior to appointment.
• Unvaccinated partners must provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
• Complete Health Check Screening Questionnaire & Temperature check.
• Unvaccinated partners must wear a mask when entering the clinic (regardless of negative PCR test result).

Unvaccinated partner attending appointments: (Nurse interview, drug teach, onsite doctor consults)

• QLD patients – Unvaccinated partners/or visitors under the QLD health guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Procedure Centres and Fertility clinics.
• NSW patients – Unvaccinated partners/or visitors under the City Fertility guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Day Hospital and Fertility clinics.

Unvaccinated patients – QLD/NSW residents must:

• Obtain a PCR COVID test 48hrs to 72 hrs prior to scheduled appointment.
• Provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
• Wear a mask when entering the clinic (regardless of negative PCR test result).
• Patients must check-in using QLD/NSW Health App
• Complete Health Check Screening Questionnaire & Temperature Check

Patients coming from overseas/interstate patients MUST comply with all Government border entry conditions plus:

Overseas patients

• Patients coming from overseas MUST comply with all state health entry/quarantine conditions

Interstate patients

• Vaccinated – same as vaccinated
• Unvaccinated – Same as unvaccinated – must have a negative PCR test prior to entering clinic for appointment.

Examples of required COVID-19 PCR testing:

• In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
• Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
• Unvaccinated patient for onsite Doctors Consults (enquire if telehealth is an option for unvaccinated partner)
• Unvaccinated patient only to attend Drug Collection
• Unvaccinated patient attending EPU
• Unvaccinated partner providing semen sample.
• Unvaccinated patient only to attend Embryo Transfer (unvaccinated partner will not be allowed entry).

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326.

We will continue to monitor all new updates and keep you informed.

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before surgery involves the following for patients/carers:

• It is important you remain at your place of residence/home.
• DO NOT leave except to seek medical help or in an emergency.
• DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
• DO NOT allow other people into your place of residence if they do not live there.
• Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
• Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
• STAY 1.5m from others in your home.
• Members of the household MUST follow Stage 3 guidelines.
• You WILL need to isolate until you come in for your surgery.
• If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Addam Donor Bank Clinician.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326.

IMPORTANT INFORMATION FOR NSW AND VIC PATIENTS

We would like to reassure you that all of our VIC and NSW patients can commence or continue treatment at Addam Donor Bank. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

Addam Donor Bank is advising all patients who are undergoing a procedure in our clinics and/or hospitals that they will be required to undertake pre-operative COVID-19 testing at least 48 hours in NSW and 72 hours in VIC  prior to their admission date.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to the hospital or our clinics.  Your procedure may be cancelled if you do not comply with this requirement. Procedures cannot be undertaken without a confirmed COVID-19 negative test.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

To our Victorian patients, please be aware this will be applicable from Mon 30th August 2021.

IMPORTANT INFORMATION FOR NSW PATIENTS

Due to the recent announcements made by the NSW Government regarding the lockdown, we would like to reassure you that all of our NSW patients can commence or continue treatment at Addam Donor Bank. Please wear a face mask and check-in on entering the clinic or hospital.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 0 ADDAM.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

• New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
• Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
• Medication education: advice, education, demonstrations and coaching.
• Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
• Reviews: existing patient cycle review with an embryologist.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 0 ADDAM.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VIC PATIENTS

Due to the recent announcements made by the VIC Government regarding the lockdown, we would like to reassure you that all of our VIC patients can commence or continue treatment at Addam Donor Bank. Please wear a face mask and check-in on entering the clinic or hospital.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 0 ADDAM.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

• New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
• Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
• Medication education: advice, education, demonstrations and coaching.
• Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
• Reviews: existing patient cycle review with an embryologist.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government’s Department of Health website

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 0 ADDAM.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR QLD PATIENTS

Due to the recent announcements made by the QLD Government regarding the lockdown, we would like to reassure you that all of our QLD patients can commence or continue treatment at our clinics. Please wear a face mask and check-in on entering the clinic or hospital.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.;

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this.Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

We are advising anyone who falls into the following categories, to delay their treatment with us for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

• New patient consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
• Counselling sessions: our affiliated counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
• Medication education: advice, education, demonstrations and coaching.
• Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post treatment phase including phone call, text message and email.
• Reviews: existing patient cycle review with an embryologist.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 0 ADDAM.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VIC PATIENTS

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR NSW PATIENTS

We would like to reassure you that all of our NSW patients can commence or continue treatment at Addam Donor Bank. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before surgery involves the following for patients/carers:

• It is important you remain at your place of residence/home.
• DO NOT leave except to seek medical help or in an emergency.
• DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
• DO NOT allow other people into your place of residence if they do not live there.
• Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
• Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
• STAY 1.5m from others in your home.
• Members of the household MUST follow Stage 3 guidelines.
• You WILL need to isolate until you come in for your surgery.
• If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Addam Donor Bank Clinician.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR NSW PATIENTS

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR QLD PATIENTS

Due to the recent announcement made by the QLD Government Health Department, we would like to reassure you that all of our QLD patients can commence or continue treatment at Addam Donor Bank. Please wear a face mask when visiting your clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR NSW PATIENTS

Due to the recent announcement made by the NSW Government Health Department, we would like to reassure you that all of our NSW patients can commence or continue treatment at Addam Donor Bank. Please wear a face mask when visiting your clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

From 6pm 25.05.21 masks are mandated.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victoria Health website.

IMPORTANT INFORMATION FOR MELBOURNE PATIENTS

From 6pm 25.05.21 masks are mandated.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victoria Health website.

UPDATE AS AT 29.03.2021 – ALL PATIENTS | 10:00 am

IMPORTANT INFORMATION FOR BRISBANE PATIENTS

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victoria Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326 

We will continue to monitor all new updates and keep you informed.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326 

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR BRISBANE PATIENTS

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326 

We will continue to monitor all new updates and keep you informed.

COVID-19 VACCINATION

The Australian government has created a COVID-19 vaccination decision guide to assist those who are pregnant, breastfeeding or planning a pregnancy. To learn more, please click on the link provided below.

• COVID-19 Vaccination Decision Guide

We encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 0 ADDAM.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Addam Donor Bank. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

COVID-19 update from the Department of Health and Human Services in Victoria.

The DHHS has advised that patients who are booked for surgery on or after Thursday the 18th of February are no longer required to be COVID tested unless they have been demonstrating any symptoms of COVID-19.  Victorian patients who have been symptomatic are required to have a COVID test 72 hours before their egg collection and self-isolate until the return of a negative test in order for their procedure to proceed.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
• Counselling sessions: Addam Donor Bank’s affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory.
• Don’t go to work if you feel unwell.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

Addam Donor Bank will continue to consult with patients via phone and video conference. You can contact us on 1300 023 326 for further information on the services available.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Addam Donor Bank. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1300 023 326.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Addam Donor Bank’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
• Counselling sessions: Addam Donor Bank’s affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory.
• Don’t go to work if you feel unwell.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

Addam Donor Bank will continue to consult with patients via phone and video conference. You can contact us on 1300 023 326 for further information on the services available.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 023 326

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Addam Donor Bank. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the clinic.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on  1300 023 326.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Addam’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Addam Donor Bank is advising anyone who falls into the following categories, to delay their treatment at Addam Donor Bank for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

Queensland Government Announcement – Easing of Greater Brisbane restrictions

The Queensland Government has provided the below Public Health Direction for Greater Brisbane.

Restrictions for Greater Brisbane

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1300 354 354.

We will continue to monitor all new updates and keep you informed.

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS

The Queensland Government has provided the below Public Health Direction for Greater Brisbane.

Greater Brisbane 3-day lockdown